Marketing
Services
The Listing Audit
Optimize your rental listing
What it is
A comprehensive look at your rental listing, including description, photos, and amenities, with an eye to improving readability, search ranking, and SEO
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What you get
Detailed report with recommendations for how to optimize your listing and convert more guests
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Who it’s for
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The host who isn’t getting the traction they want - those who need to improve their search ranking, boost listing views, and convert more customers to guests
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The new host who wants help listing their property
With years of marketing and copywriting experience in the corporate world, we know that at the heart of any successful marketing campaign is a good story. From the listing description and your social content to your logo and brand, this is where you have the opportunity to tell your story before a guest even sets foot inside your property.
The Comms Edit
Improve your guest communications
What it is
A wholistic review of your guest communications and strategy across the entire guest journey
What you get
Comprehensive comms strategy of what to share with your guests at every point in their journey, including message templates for booking confirmation, arrival and check-in information, and check-out instructions
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Who it’s for
The host who is drowning in guest messages and questions - those who need help streamlining and automating their guest communications
The White Glove
Reach your marketing goals
What it is
Strategy session to define your marketing and business growth goals and a detailed roadmap to get you there
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What you get
Detailed discussion of your marketing/growth ambitions for your business, whether it’s getting more direct bookings or building your social media presence, followed by a step-by-step action plan to achieve your targets
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Who it’s for
The host who wants to take their business to the next level - those who are looking to expand their business beyond the major OTAs like Airbnb
Design
Services
The Design Audit
Understand how to upgrade your space
What it is
Assessment of your existing design, including furniture, lighting, decor, amenities, and architectural finishes like paint and wallpaper, paying attention to aesthetics, theme, age/wear, functionality, and ROI
What you get
Everything you need to take the reins in reviving your space, including mood boards and a room-by-room list of suggested furniture and decor for you to purchase
Who it’s for
The host who needs help revamping their space but wants the flexibility of selecting and ordering products themselves
Our design philosophy is centered around the core principles of character, comfort, and conviviality. We create rental properties that are warm and inviting but refined, where guests feel right at home from the moment they enter. This careful balance of beauty and functional, everyday luxury is what cultivates a five-star guest experience.
The Design Refresh
Get everything you need to uplevel your listing
What it is
The same assessment as the design audit plus our help placing orders for any purchased items, which gives you access to discounted prices on hundreds of popular brands and retailers
What you get
Everything from the Design Audit, including room-by-room mood boards and shopping lists, plus we’ll do the ordering for you
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Who it’s for
The host who’s ready to commit to a new look, whether it’s a few rooms or an entire house, and doesn’t want the hassle of placing and managing orders on their own
The Full Monty
Relax while we handle a full home redesign
What it is
A full redesign of your property based on your specific vision and your market, including new furniture and decor, amenities, and cosmetic upgrades like paint/wallpaper, lighting, and flooring
What you get
Everything from the Design Refresh, plus we’ll do the ordering and install for you, which includes receiving orders, overseeing contractors, stocking, and staging
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Who it’s for
The host looking for a complete design overhaul and assistance with the setup of their rental to ensure that everything is perfectly guest-ready
Management
Services
The Concierge
Let us handle every aspect of your guest comms
What it is
Hospitality-driven management of every facet of your guest communications, from time of booking to check-in and all the way to post-stay
What you get
Creation and management of automated messages like booking confirmation and arrival and departure details, as well as ongoing response to all guest questions and issues
Who it’s for
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The host who wants help managing the day-to-day flood of messages
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Those who don’t want to deal with awkward conversations or answering the same questions over and over again
In this business, hospitality is key. That's why communicating proactively and effectively with a personable, professional tone is so important. ​But you're busy running your business and don't always have time to respond to a guest the moment they need something. With our concierge service, you can leave that to us. We look after all guest communications for you, providing a hospitality-driven experience for your guests all the way from booking to post-stay.
The process
We deliver tailored projects to meet your unique needs and goals. For this reason, the scope and duration of our projects will vary based on the service(s) you choose. That said, our process always begins with us getting to know you, your property, and your goals for your business.
01
Get in touch
Purchase one of our services or fill out the contact form to start the conversation.
02
Schedule a call
Depending on the service(s) you're interested in, we'll send a questionnaire for you to complete or schedule a call to learn more about your property and goals.
03
Project delivery
We carry out the project and any agreed upon deliverables. This includes any touchpoints along the way and a project wrap-up call as needed.